How to use SandipCare
Sandip University's grievance portal for students and staff. Raise an issue, follow it until it is resolved, and talk to the right department, all in one place.
Signing in
Use your PRN (students) or Employee ID (staff). There are three ways in.
The OTP goes to the mobile number registered in SUN ERP (and your e-mail, if one is on file). It is valid for 5 minutes; you can request a new one after 60 seconds. The SMS reads "One time Password for Login in SUN-ERP is…", which is expected.
First time here? If you are an active student in SUN ERP, your SandipCare account is created automatically the first time you sign in with OTP.
After 5 wrong passwords the account is locked for 15 minutes. Mobile OTP still works while it is locked.
Raise a grievance
Takes about two minutes. You get a ticket number right away.
- Tap Raise Grievance (top menu, or the bottom bar on a phone).
- Choose the Department, e.g. Exam Department (COE), Account Section, Hostel, Transport, Library.
- Pick the Issue that best matches. The list changes with the department.
- Describe the problem: what happened, when, and what you need. Add receipt numbers, subject codes or dates.
- Optionally attach a photo or screenshot (JPG or PNG, up to 2 MB), then tap Submit grievance.
One problem per ticket. Two unrelated issues (e.g. fees and hostel) should be two tickets, so each reaches the right team.
Track your tickets
My Tickets lists everything you have raised. Tap a tile to filter, or search by ticket number, issue or department.
Open
The department is working on it.
The department is working on it.
Overdue
Not resolved within the response window; it has been escalated.
Not resolved within the response window; it has been escalated.
Closed
Resolved by the department.
Resolved by the department.
What happens after you submit
You raise it→Assigned to the right staff→Reply within 48 working hours→Escalates if no reply→Closed
Open a ticket to see its full timeline: who it was assigned to, every escalation, and all replies.
Replies & feedback
- When staff reply you get an e-mail and WhatsApp message. Open the ticket to read it.
- Need to add something? Use Add a reply at the bottom of the ticket (available until it is closed).
- Under each staff reply, tap Was this reply helpful? Leave feedback to tell the department how it went. You can leave feedback once per reply.
A closed ticket cannot be reopened. If the problem is not solved, raise a new grievance and mention the old ticket number (e.g. TCKT1234) in the description.
Confidential complaints (harassment, abuse, ragging)
These complaints are handled privately by the Internal Complaints Committee.
- On My Tickets, tap Report confidentially (the red card), or choose Abuse & Harassment as the department.
- Pick the type, describe what happened and attach evidence if you have any.
- Submit. The committee is alerted immediately and responds within 24 hours.
Who can see it: only committee members. It does not go to your department, teachers or other staff, cannot be forwarded, and any photo you attach is stored privately. Your ticket shows a Confidential badge.
Profile & password
Your name, mobile and e-mail come from SUN ERP and cannot be edited here. If they are wrong, update them in SUN ERP or at the Student Section; SandipCare picks up the change at your next OTP sign-in.
Change or set your password
- Open Profile.
- Enter your current password, then the new one twice: at least 8 characters, with letters and numbers.
- Tap Update password.
Don't know your current password? Sign in with Mobile OTP. For 15 minutes after an OTP sign-in you can set a new password without the old one.
Use on your phone
SandipCare works in any phone browser; no app is needed. Add it to your home screen for one-tap access:
- Android (Chrome): open the site → tap ⋮ → Add to Home screen.
- iPhone (Safari): open the site → tap Share → Add to Home Screen.
On a phone, use the bottom bar or the ☰ menu to move between My Tickets, Raise Grievance and Profile.
Frequently asked questions
I didn't receive the OTP.
Wait a minute: SMS can be delayed. Check the number shown after "Code sent to ••••…" is yours. If not, your mobile in SUN ERP is outdated; update it there or at the Student Section. You can resend after 60 seconds (up to 5 codes an hour). Meanwhile, try the Password tab or sign in from SUN ERP.
It says "Account temporarily locked".
Too many wrong passwords. Wait 15 minutes, or sign in with Mobile OTP right away.
"No issues configured for this department."
That department has no issue types set up for your school yet. Choose the closest other department, or Student Section, and explain in the description.
My ticket is Overdue. What now?
Nothing to do: it has been escalated automatically to the next person responsible. You can add a reply to give more detail.
Who can see my ticket?
You, and the staff assigned to handle it. Confidential complaints (harassment, abuse, ragging) are visible only to the Internal Complaints Committee.
Can I edit or delete a ticket after submitting?
No, but you can add details at any time with Add a reply until it is closed.
My photo won't upload.
Only JPG and PNG images up to 2 MB are accepted. Take a screenshot, or reduce the photo size, and try again.
"Your session has expired. Please sign in again."
For security you are signed out after a period of inactivity. Sign in again; your tickets are safe.
The site says "SandipCare is closed right now".
The portal is available during service hours only, which are shown on that page. Please come back then. For emergencies use the helplines above.
No matches. Try another word, or browse the sections.
Still stuck? Contact your Student Section or department office.